If you have already taken your exam to obtain your ITIL certification and you are thinking about how to put it into practice in your workplace, the following will interest you. And it doesn’t matter if you have an older one, these tips will also help you:
Don’t see ITIL certification as the end of the journey
This certification will be of little value if you don’t proactively use the new knowledge. For example, most employers will downplay any skills that cannot be used on the job. So you should look for opportunities to take advantage of this knowledge, whether in your position or throughout the IT organization. It is best to do this before taking the test.
Start with why
Ideally, you should have previously agreed the reason for the ITIL certification with the manager. If not, we return to the first point: how can this knowledge help the organization?
Define why in terms of business value
Managers use some models to improve the ROI value of training. As mentioned above, this must be seen from the beginning.
Do your research before you jump
While studying, it is very common to get carried away by a typical ITIL adoption mistake: thinking that it is just a set of good practices and processes, rather than a way to improve IT service delivery and support, with a focus in the quality of services and in the creation of value for the business.
Don’t throw away your study materials
It will be impossible to recall everything you learned about ITIL, not to mention that some of the things you do remember might be wrong. Hence the importance of keeping all the material, in case you have to read it again.
Don’t follow the training order to the letter
ITIL certifications tend to follow an order. This usually starts with incident management , then problem management , then change management, etc.
This may be helpful for your organization, but it may also not be. Therefore, it is best to seek to apply what has been learned taking into account the possible positive impact, and not in a systematic or robotic way.
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